Facing issue with browser mode

[Ravi_KumarTange]

Dear all,

currently we are using BP6.4.2, we have developed a process with chrome browser based mode, 2 years back, recently we are facing an issue with the process, while running the process it is not able to identify the elements and I have tried in debug mode while spying the element  it is highlighting the entire window instead of particular  element to spy, not only html mode in all spying modes it is showing like only.

please suggest me something to clear this issue.

Regards,
Ravi Kumar T

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Ravi Kumar Tangellapalli
RPA Developer
India
9553388984
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[ManpreetKaur1]

Hi @Ravi Kumar Tangellapalli,

It seems the issue is with respect to the attributes selection. Have you used generic elements suggested by Blue prism?
For e.g. parent specific attributes, Element ID, URL etc. should not be used as attributes.

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Manpreet Kaur
Manager
Deloitte
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[Ravi_KumarTange]

Hi @ManpreetKaur4,

Thank you for the response​, 

Yes, we have used generic elements suggested by Blue prism only, since 2 years it is working fine now we are facing issue.

Thank You, 
Ravi Kumar T

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Ravi Kumar Tangellapalli
RPA Developer
India
9553388984
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[ManpreetKaur1]

Hi @Ravi_KumarTange,

Did the application undergo any UI changes or the application upgrade happened recently?​

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Manpreet Kaur
Manager
Deloitte
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[michaeloneil]

Hi Ravi

Are you using match index? if elements are similar then use the match index to specify which one you need. You can increment the value until it highlights the element you are looking for. You can also pair this with index reverse if it looks like the element could be one of the last elements to be match in the index list. E.g. if the element matches index number 20 then use this with index reverse and set the match index to 1. This will help speed up the match by reversing the list of available elements in the index and you start from the bottom up instead of the top down.

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Michael ONeil
Technical Lead developer
NTTData
Europe/London
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