Facing issues with Blue Prism Desktop Connection

[Tejaskumar_Darji]

Hello all,

While setting up Blue prism desktop product we are not able to setup a successful connection.

All the required products are installed on the machine and Hub is working.

BP API is installed with default settings on port 443.

BP DW API is moved to port 562 to avoid any potential clash as mentioned in installation video but not in the guide.

Any idea what are we missing here or how to check logs? I do not see any event viewer entry for the same so looking for help.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[ramprasad.gajula]

Hi Tejas,

It may hard to explain via chat. My suggestion is that it might be better to create a new virtual machine and perform a fresh installation.

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Ram Prasad Gajula
Tech Lead
EY
Bangalore
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[Tejaskumar_Darji]

We are implementing this configuration following a fresh VM reset because we previously also encountered several instances of getting stuck on this complicated setup structure. Thanks for your response. If you get to know any resolution please post here.

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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