HP ALM Spy problem

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Hi Techies, Im facing an issue in spying the HP ALM using Blue prism application modeillor.it does not spy with any of the mode. It hung when we switch betweeen the spy modes.Please suggest what woudl be the solution to spy elements in HP ALM. Do we need to enable any options from HP ALM application side to expose elements to spy. ?

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HP ALM Spy problem