I have a process that will create Interact forms for colleagues to review data and provide direction to the robots. The issue is that when the forms are raised, the colleague portal is sorting the forms in newest to oldest date/time.
While there is the option to manually sort them, if you go into a form or navigate away and back, the sorting is then reverted to newest.
The problem with this is that we require cases to be worked on a first in first out basis, with the sorting being the opposite way newer items are being picked up first leaving some items to get close their SLA.
Is there a setting within the platform or server that can be made to force the sorting to be oldest to newest?
