This makes sense – thank you for your response!
| Kevin McKenna Customer Service Team Manager | Chadwick House, Blenheim Court, Solihull, West Midlands, B91 2AA Tel: +44 (0) 121 712 5436 Kevin.mckenna@bnpparibas-pf.co.uk |
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------Original Message------
It includes completed as well as exception items (which sometime take less time), also it takes average of daily AHT i.e. average(avg day1, avg day2, avg day3...) so it might include non working days bringing down AHT.
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Gopal Bhaire
Analyst
Accenture
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