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Process Stopped by resource Automatically

AjithranBalasub
Level 4

‎26-10-22 01:38 PM

Is there any information out there as to why Blue Prism resources would stop a process on their own? No stop was requested and the only information available to us is that the process has stopped. is this happening because of internal error? after the process stops it neve logouts it stays idle!



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Ajithran Balasubramanian
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4 REPLIES 4

StephenColeman
Level 4

‎27-10-22 03:54 PM

Can't help you Ajithran, just adding a comment to follow as interested in the reply.

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Stephen Coleman
Developer - Automation
Zurich
Europe/London
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JeffreyMcCormic
Level 4

‎27-10-22 08:16 PM

We've seen this when the application/database servers are busy doing maintenance related tasks and the connection essentially times out.  Unfortunately there is no real workaround we've seen other than to try and avoid processing when the servers may be performing maintenance activity.

How long is the timestamp between that first line in the log and the second?  Does this happen often or you just happened to pull out this one time?

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Jeffrey McCormick
ECS RPA Team Lead
Fidelity Investments
Merrimack NH
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AjithranBalasub
Level 4
In response to JeffreyMcCormic

‎28-10-22 11:08 AM

How long is the timestamp between that first line in the log and the second? 
Few seconds

Does this happen often or you just happened to pull out this one time?
Happen few times this week.

Hi @Jeffrey McCormick,

Does the bot stop itself if the resources are busy or else it used by another server, Maybe that might be issue why it stops itself.

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Ajithran Balasubramanian
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JeffreyMcCormic
Level 4
In response to AjithranBalasub

‎28-10-22 02:42 PM

I wouldn't say it stops itself - rather it is trying to communicate back to the server (to talk to a queue, to update a workitem, etc) and does not get a response.  As such, the process will instead stop running since it can't perform the next action.

If its happening often I'd check the error logs on your application server for the listed timestamps and you should see some entries around this resource - I bet you'll find something there to look into.

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Jeffrey McCormick
ECS RPA Team Lead
Fidelity Investments
Merrimack NH
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