Surface Automation Issue

[Anonymous]

Hi, Is there any limitations of blueprism during automate the application using Surface Automation. At a time how many layers can spying in surface automation. In my case i need to automate application after fourth layer of Citrix. Three layers have no issue but after third layer blue prism is being hanged and everything would stop.   Kindly help me for this automaion.

[ashish.easow]

SA works on working on images, so as long as the image is the same from dev to production and you are able to automate it in Dev it should be fine. But 4 layers I presume would be awfully slow.  I would recommend trying to install BP on the actual system if that's possible rather than running through 4 layers of citrix.  Have you tried setting a timeout at the object level in application modeller.