Unable to fetch data from Service-Now drop down elements using the UI Automation.

[sriharij]

I am trying to fetch the Service-now ticket drop down details with the help of spying using Ui automation.So I am able to login to the service now then create new service now ticket and fill the all the field details from input excel file.For spying these elements I have used UI Automation after the identification of the element, when I click on highlight to confirm the selection it's highlighting but drop down fields i used to right stage but it's not writing and item position also it's not working and tool gets hanged until I close the browser or the tool . Submit button also highlighting but it's not clicking i try with press button and global mouse click center and global mouse click also but tool gets hanged.
I need of a quick response!

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srihari j
Application Development Analyst
Accenture
Asia/Kolkata
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[zdenek.kabatek]

Hi, Srihari,

first - this is not right group to ask this question as the group is related to Process Discovery which is not related to automation itself but to the topic of selecting right processes for automation.

Second - as SNOW is javascript base Write stage usually does not work and you have to either click do get the drop down to list the option then you can try to spy the option which you need and use Global Mouse Click. Not sure why your clicking on submit button does not work. SNOW has got nice Web services or REST API integration which could help you to avoid all those issues.

Regards,

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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