Unable to retrieve email addresses from the CC and TO fields using Outlook VBO

[sjimoh]

I am presently facing a challenge in obtaining the complete email addresses from the CC and TO fields within Outlook VBO. Currently, I can only retrieve the sender's (TO and CC ) name. This issue becomes evident when attempting to use the reply function, as it fails due to the unavailability of the complete email addresses. It's important to note that this situation applies to emails originating both within and outside our domain.

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Shakirat Jimoh
RPA Developer
Waje Smart solutions
Africa/Lagos
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[harish.mogulluri]

Hi shakirat Jimoh,

Are you currently using  latest outlook VBO available in digital exchange?

If not I would suggest to try using the latest VBO(there are some updates from outlook VBO  from last couple of months)
https://digitalexchange.blueprism.com/dx/entry/3439/solution/ms-outlook-vbo

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If I answered your query. Please mark it as the "Best Answer"

Harish Mogulluri
Lead developer
America/New_York TX
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[abhinav.kumar]

Hi Shakirat,

Please see the below post for the same.

https://community.blueprism.com/communities/community-home/digestviewer/viewthread?GroupId=145&MessageKey=298a9f5c-c94d-4092-acd0-737fd3f5f5e0&CommunityKey=3743dbaa-6766-4a4d-b7ed-9a98b6b1dd01&tab=dig...

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Abhinav Kumar
Associate Manager
SimplifyNext Pte Ltd
Asia/Singapore
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[sjimoh]

Hi Harish,

Thank you for the feedback.

However, using the latest outlook VBO isn't still giving the full email addresses as expected. There are still some senders in the CC field that do not have the full email addresses captured; it is only obtaining their names.

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Shakirat Jimoh
RPA Developer
Waje Smart solutions
Africa/Lagos
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[sjimoh]

Hi Abhinav,

I have tried this approach prior to posting the issue; the approach actually works for only mails in the same domain.

Regards,

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Shakirat Jimoh
RPA Developer
Waje Smart solutions
Africa/Lagos
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[ewilson]

@Shakirat Jimoh

Are the email addresses that aren't working with part of your email domain or are they on an outside domain?

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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[sjimoh]

They are emails outside the domain. Emails within the domain work fine.

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Shakirat Jimoh
RPA Developer
Waje Smart solutions
Africa/Lagos
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[sjimoh]

Hi @EricWilson1, 

Do you have any suggestions for how I can address this issue? So far, I haven't been able to find a solution.

Regards,

Regards,

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Shakirat Jimoh
RPA Developer
Waje Smart solutions
Africa/Lagos
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