24-04-24 03:17 PM
Hi Support ,
My VM in online status , after I running the logout process my VM shows offline status instead of logged out in control room.
I configured the login agent in my VM.
24-04-24 04:32 PM
Hi,
Is it offline forever or just for few seconds?
Restart the VM and see whether you have the same behaviour
25-04-24 01:35 PM
No after the restart also its working like that only.
25-04-24 02:21 PM
Can you check the connection in Login agent config file. Below threads has detailed explanation and work around
You need to login as a customer and use Blue prism portal credentials
https://support.blueprism.com/en/support/solutions/articles/7000087419-why-is-the-login-agent-runtime-resource-showing-missing-offline-states-in-the-control-room-when-using
https://support.blueprism.com/en/support/solutions/articles/7000086180-why-is-the-login-agent-runtime-resource-showing-missing-offline-states-in-the-control-room-