Warning Message

[faheemsd]

Hi Folks,

From the Past two days i'm facing  new isuue with one case.

The Procees Pick the Case and Started running in Control Room and at a Particular Action Stage Process Showing Warning Message but when i check the logs BOT already Crossed that Action Stage where it Shows Warning Message in Control Room .

I have default time set for Warning limit to 5 min.I'm thinking that the Stage Name in Control Room is not Chaged till 5 min to the next Stage and Shows Warning Messge.In  Session Logs it showing it Crosses the Warning Stage in Control Room and Showing the Other action Stages also.

May i know the Reason why the Stage Name is not chaged in Control Room Even though it Passes the Stage From the Logs?



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SYED FAHEEM
Project Engineer
Wipro Limited
Asia/Kolkata
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[david.l.morris]

Are you able to tell how long it was actually on that stage in the logs? Was it close to 5 minutes?

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Dave Morris
3Ci @ Southern Company
Atlanta, GA
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