SS&C AI Gateway third parties

[Amy_T]

SS&C AI Gateway, personal data and support services

In connection with its provision of services, SS&C Technologies, Inc. (“SS&C”) and its respective affiliates may engage third parties to process customer data, including personal data.

In relation to support services, SS&C only wants to receive, and is a controller for, basic personal data (i.e. contact details and information about a person’s role) in order to communicate with people requesting support (in the DPA we define this basic personal data as “Account Management Information”). We ask our customers not to share any other personal data with us.

If customers do need to share additional information with us to resolve a support issue, customers are required to alter it so as to remove any personal data before sharing the additional information (in the DPA we define this altered information as “Cleansed Information”).

Save in respect of Account Management Information, for which it is a controller, SS&C is a processor for personal data processed in connection with its provision of services and, in such circumstances, the entities listed below may be subprocessors for that personal data.

Technology providers

The third parties included in the table below are relevant to the service.

Entity	Entity Country	Parent Company Country	Hosting Location(s)	Processing Activity
SS&C Technologies, Inc	United States	United States	United States	SS&C Private Cloud hosting where a customer chooses US hosting.
KAO Data	United Kingdom	United Kingdom	United Kingdom	SS&C Private Cloud hosting where a customer chooses UK hosting.
Vantage Data Centers	United Kingdom	United Kingdom	United Kingdom	SS&C Private Cloud hosting where a customer chooses UK hosting.
AWS	United States	United States	Selected by customer	Cloud hosting where a customer chooses to use AWS instead of the SS&C private cloud.

The following technology providers are used in relation to the provision of support services:

Entity	Entity Country	Parent Company Country	Hosting Location(s)	Processing Activity
Freshworks	United States	United States	Germany	Provider of customer support helpdesk system.
Microsoft	United States	United States	United States	Office 365 and Microsoft support services provider.
PagerDuty	United States	United States	United States	Status reporting on the services. No personal data other than Account Management Information for which we are a controller.
ServiceNow	United States	United States	United States	Provider of customer support helpdesk system.

Affiliates

Affiliates of Blue Prism from time to time, including those listed below, may be involved in the provision of services such as support services, platform set up and management services, professional services and incident response services.

Entity	Entity Country
Blue Prism Limited	United Kingdom
Blue Prism Pty. Ltd	Australia
Blue Prism K.K.	Japan
DST Technologies, Inc.	United States
SS&C Financial Services International Limited	United Kingdom
SS&C FinTech Services (Thailand) Limited	Thailand
SS&C Fintech Svc India - Hyderabad	India
SS&C GIDS, Inc.	United States
SS&C Technologies, Inc.	United States

Providers of consultancy services

From time to time, depending on the nature of the services being provided to you, SS&C may use service providers to support delivery of such services (for example, by sourcing individuals with appropriate skills to work as part of the project team). Information about any relevant service providers will be included in the relevant statement of work.

Updates

SS&C may, from time to time, decide to work with new third party processors/subprocessors/subcontractors, and will update the above accordingly.