Hi
@SamLima,
Check few things from your end once as listed below:
1) Go to System tab -> Security -> User and select the appropriate user from the user tree and click on the right hand side hamburger icon and select 'Configure Process Alerts' option as shown below:
2) Ensure you have selected the process for which you want the alerts to be generated:
3) Make sure you select the notification methods which I recommend generally as Popup Alert, Play Sound and Taskbar Icon along with Business Process settings as Completed, Stopped, Failed (When the process will be finishing to be executed) and Stage (Which basically will be triggered when the workflow reaches your Alert stage):
Click on 'Apply' and 'OK':
4) Ensure your process alert monitor service is running. You can turn it on by going to CMD and providing the below commands:
Automate /alerts /user "<username>" "<password>"
You should be able to see this action in your task bar hidden icons section:
5) Now run the process from Control Room which has the alert configured in the prior steps:
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Hope it helps you out and if my solution resolves your query, then please mark it as the 'Best Answer' so that the others members in the community having similar problem statement can track the answer easily in future
Regards,
Devneet Mohanty
Intelligent Process Automation Consultant | Sr. Consultant - Automation Developer,
Wonderbotz India Pvt. Ltd.
Blue Prism Community MVP | Blue Prism 7x Certified Professional
Website:
https://devneet.github.io/Email: devneetmohanty07@gmail.com
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Hope this helps you out and if so, please mark the current thread as the 'Answer', so others can refer to the same for reference in future.
Regards,
Devneet Mohanty,
SS&C Blueprism Community MVP 2024,
Automation Architect,
Wonderbotz India Pvt. Ltd.