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High Available Environment Hub and Interact Installation

MOHAMMEDSAIFUD1
Level 2
Dears,

I tried to install Hub and Interact in our servers following High Available Interact guidelines from portal. 

Always ON DB and RMQ Servers with Load balancers are working properly.

After Hub and Interact Installation, I can able to login to hub and no errors at authentication server.'

But I am unable to work on Hub, always getting something went wrong error while adding plugins/databse connections,

I checked logs and found error log at Logs_Hub. 

Can anyone guide me here please.

Error message:-
[2023-02-01 18:03:29.518] 2c4c3614a02b4e96bf8bc53ca880900e no_context ExtCore.Data - Implementation of ExtCore.Data.Abstractions.IStorage not found
[2023-02-01 18:03:34.321] 2c4c3614a02b4e96bf8bc53ca880900e no_context Connect.Installer.Frontend.Areas.API.Services.InstallerService - Object reference not set to an instance of an object.
[2023-02-01 18:04:44.481] 2c4c3614a02b4e96bf8bc53ca880900e b314841936644646fbef432a16c1c4d3 Connect.Core.Services.Services.LicenseInfoProvider - Unexpected character encountered while parsing value: <. Path '', line 0, position 0. Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0. =>> at Newtonsoft.Json.JsonTextReader.ParseValue() =>> at Newtonsoft.Json.JsonReader.ReadAndMoveToContent() =>> at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter) =>> at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent) =>> at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType) =>> at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType) =>> at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings) =>> at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings) =>> at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value) =>> at Connect.Core.Services.Services.LicenseInfoProvider.GetFromLicenseManagerAsync()

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MOHAMMED SAIFUDEEN
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1 REPLY 1

AbhishekKumar1
Level 5
Hi Mohammed,

Error seems to be related with Blue prism API, have you checked configuration of Blue prism API in IIS, DB and in HUB (while adding DB connection). If its configured successfully you will be able to see the process status in web based control room. 

As of now, you can configure only one database per blue prism API, if you configure multiple DB with the same Blue prism API it will not work.

Regards,
Abhishek Kumar