Introducing Our 2026 Customer Excellence Awards Winners!

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We are thrilled to introduce the 2026 SS&C Blue Prism Customer Excellence Awards winners and celebrate the very best in automation, AI, and orchestration. 

Before we unveil this year's winners, we want to extend a heartfelt thank you to everyone who submitted an entry. We truly appreciate the time, effort, and passion you put into sharing your stories. 

Now, let's celebrate our 2026 SS&C Blue Prism Customer Excellence Award winners!

Legend

Legends are customers who have achieved something truly exceptional: winning three or more organizational awards. These customers are visionaries shaping our industry — not only championing automation, AI, and agentic innovation, but also playing a defining role in how these technologies are adopted, scaled, and governed across their organizations. 

Winners:

• British Telecommunications
• Kimberly-Clark Corporation
• Midland Credit Management
• S&P Global

Transformational Excellence

Global winner:  Barts Health NHS Foundation Trust 

Through SS&C Blue Prism, Barts Health NHS Foundation Trust has redefined healthcare administration. By automating high-volume tasks for 20,000+ employees, the Trust reduced recruitment expenses to 69% of the London peer median and halved new starter processing times, freeing up critical capacity to focus on workforce planning and patient care.

Regional All-Stars:

• Americas: Banco Popular Dominicano
• EMEA: Hovis
• APAC: SingLife

Automation Vanguard

Global winner: Ministerio de Justicia 

“Ministerio de Justicia is driving the digital evolution of Spain's judicial system by integrating RPA and AI into payment order proceedings. By transforming high-pressure manual workflows into fast, transparent operations, the Ministry has accelerated debt recovery and freed judicial employees to focus on delivering a more efficient, citizen-oriented justice system.” 

Regional All-Stars:

• Americas: Banco Patagonia S.A.
• EMEA: Computacenter
• APAC: AB InBev

Transformation for Good

Global winner: Avon & Somerset Police

“Avon & Somerset Police is turning data integrity into public safety. By automating 267,000 hours of manual effort, the force has returned critical capacity to the frontline. Most importantly, automating domestic abuse notifications now ensures thousands of children are identified and protected up to eight days faster, with 44% of notifications delivered on the same day.”

Regional All-Star:

• EMEA: Mid & South Essex NHS Foundation Trust 

Rising Star

Global winner: Abu Dhabi Islamic Bank Egypt

“Through a governed automation ecosystem, Abu Dhabi Islamic Bank Egypt has scaled its operations without increasing headcount or risk. Key achievements include a 344% volume increase in Recoveries & Write-offs and a 60% reduction in handling times for special rate requests, transforming the efficiency of its Shari’a-compliant banking services.”

Regional All-Stars:

• Americas: Unipar
• EMEA: Equiniti India

Operational Ingenuity

Global winner: Allianz

“Allianz UK has set the gold standard for automation governance with its 'Process Activity Management' (PAM) system. By integrating SS&C Blue Prism with a rigorous CoE framework, Allianz has returned over 300,000 hours per year to the business, enabling straight-through processing that reduces regulatory risk and accelerates the customer experience.”

Regional All-Stars:

• Americas: BOK Financial
• EMEA: Unilever
• APAC: Summit Auto Body Industry

AI & Agentic

Global winner: Millenium BCP

"Through an innovative combination of GenAI agents and digital workers, Millennium BCP has scaled its data maintenance, processing 2 million requests with an operational impact of 12.5 FTEs. This shift increased employment validation from 5% to 92% and has led to the rollout of 57 GenAI agents across the bank's RPA landscape." 

Regional All-Stars:

• Americas: Santander
• EMEA: Sandwell and West Birmingham Hospitals NHS
• APAC: Fonterra

Leader of the Year

Global winner: Peter Goodrich – Lloyds Banking Group

Peter Goodrich has evolved Lloyds Banking Group’s automation strategy from a cost-saving tool into a strategic engine for digital transformation. By pioneering a 'federated model,' he empowered over 10 delivery hubs to return 1 million+ hours annually to the business. From agentic AI to global thought leadership, Peter bridges the gap between strategic ambition and practical execution.

Regional All-Stars:

• EMEA: Klaus Paul – Telefonica Germany
• APAC: Supriya Kalgudi – AB InBev

Builder of the Year

Global winner: Piotr Rojewski – BNP Paribas Bank Polska S.A.

Piotr Rojewski has transitioned from an operational expert to a leading technical authority in automation at BNP Paribas Bank Polska S.A. By delivering high-impact results—including a project saving 1,050 man-days—and developing a sophisticated 'Queue Balancer' and monitoring framework, he has established a new standard for RPA architecture across the BNP Paribas Group.

Regional All-Stars:

• Americas: Gerardo Naranjo – American Life
• EMEA: Juan Miguel Sousa – Millenium BCP
• APAC: Kishlay Singh – United Overseas Bank

Pinnacle

To celebrate a decade of distinction, we introduced a special category, nominated internally by their account team. In their submission, they proudly highlighted their exceptional achievements and deep expertise, reflecting the remarkable impact they’ve made over the years. 

Winners:

• Americas: M&T Bank
• EMEA: AJ Bell
• APAC: Australian Taxation Office
• Japan: IHI Scube

A huge congratulations to each of you on these outstanding achievements!

This year's winners didn't just keep pace with change; they set the pace for it.

Thank you to our judging panel for once again lending their time and expertise to help us recognize excellence in automation.

Let's celebrate our winners, the people and teams turning automation into real, lasting impact. Your work continues to inspire us all!

 
You can also watch the virtual ceremony on demand any time. Thanks again for being part of what makes this community so special.