Before raising a ticket, we generally recommend searching for an answer/solution to your query or issue in our Support Center Knowledge Base (KB). This can be accessed from the Support Center home page.
The Support Center contains over 3000 knowledge base articles, many of which provide solutions to known technical issues.
From the Support Center page, you can either search for KB articles directly from the main search box (highlighted above) or click on Knowledge Center link to display the following screen:
The screen above allows you to either drill through the Categories on the left to browse articles or search using the highlighted search box.
Tip: When you open a KB article, you will see a Subscribe button in the top bar. Clicking this button will allow you to subscribe to an article so you receive a notification when it is updated.
