SS&C Blue Prism Community

To report an incident or request an enhancement related to a Blue Prism automated process, click Request Something, as highlighted below.  The following screen is displayed:  To request a change to one of the listed processes, click the appropriate...

From the Support Center Home page, click My Lists, as highlighted below.  All Cases  The following screen is displayed by default:  This screen displays all the existing cases (tickets) raised by your company.  My Cases  To view only the cases (tic...

If you are unable to find a solution to your issue using our self-service content, please request assistance from SS&C Blue Prism Support by raising a ticket on our Support Center as follows:  1. In the Support Center Home page, click Report Issue, a...

Before raising a ticket, we generally recommend searching for an answer/solution to your query or issue in our Support Center Knowledge Base (KB). This can be accessed from the Support Center home page. The Support Center contains over 3000 knowledg...

To access the SS&C Blue Prism Support Portal (Support Center), perform the following steps:  1. Go to the Blue Prism Portal login screen - https://portal.blueprism.com.  2. Enter your username and password. 3. Click Submit. 4. Once logged into the Po...