From the Support Center Home page, click My Lists, as highlighted below.
All Cases
The following screen is displayed by default:
This screen displays all the existing cases (tickets) raised by your company.
My Cases
To view only the cases (tickets) you have created and submitted, click the My Cases link.
Filtering and Export
The Case tables also allow you to sort your case view by the column headers, set your own filters and export your cases (tickets), as shown below.
Action Needed
Selecting "Action Needed" from the My Lists menu shows the following view:
This displays all tickets for your company where SS&C Blue Prism Support needs additional information from you, such as logs, approval for closure, test, etc.
For example, it allows you to move your co-worker's ticket forward if that person is on vacation, check whether an issue has already been reported, and set yourself as a watcher on that case rather than creating a duplicate.
