Spy Problem with Chrome Browser

[JilaniShaik]

I'm working on web based chrome application which is AI powered Website.
So, I am facing a spy (UI Automation Mode) problem as follows.

1. Element Spy is NOT working in Windows 10 Pro Edition.
Chrome Version: Version 80.0.3987.149 (Official Build) (64-bit)
Blue Prism Browser Extension Version: Version 2.0.0.1
Blue Prism Software Version: 6.7 Version
Windows System Version: as shown in below image

Note: Here in Windows Pro Edition the spy is selecting the entire window (I mean End to End Window).

2. Element Spy is working in Windows 10 Home Edition.
Chrome Version: Version 80.0.3987.149 (Official Build) (64-bit)
Blue Prism Browser Extension Version: Version 2.0.0.1
Blue Prism Software Version: 6.7 Version
Windows System Version: 

Note: Here in Windows Home Edition the spy is selecting the individual elements in the window.

So, My requirement is to work in Windows Pro Edition but it is not working. What do I do please suggest me?

Thanks in Advance.

Best Regards,

Jilani.

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Jilani Shaik
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[david.flores · Accepted solution]

Hello Jilani,

I am not aware of any "Window 10 Pro" specific chrome issues however here are a few KB articles from our BP Portal that may prove helpful to review and ensure your Chrome browser is configured properly.
 
http://portal.blueprism.com/customer-support/support-center#/path/1303085442
http://portal.blueprism.com/customer-support/support-center#/path/1301422882
http://portal.blueprism.com/customer-support/support-center#/path/1303017642

Let me know if you are still having issues after reviewing this KB articles.

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Regards,

David Flores
Sr. Product Consultant
blue prism
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