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Azure VM BP not working

KenYing
Level 2

‎10-06-21 09:40 PM

Hi Luis! I did, but they told me they closed the ticket because they wanted me to post in this community.

The ticket number is: 162225 BP Issue

Regards,
Ken

On Thu, Jun 10, 2021 at 1:21 PM Luis Lopez via Blue Prism Community <Mail@blueprism.email> wrote:
It is possible you will need special assistance from our technical support team, please create a new ticket or send us an email to support... -posted to the "Getting Started" community
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Re: Azure VM BP not working
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Luis Lopez
Jun 10, 2021 6:19 PM
Luis Lopez
It is possible you will need special assistance from our technical support team, please create a new ticket or send us an email to support@blueprism.com
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hossein.azimi
Staff
Staff

‎12-06-21 07:49 AM

Hi Ken,

For this kind of error message, please follow below steps:

If you are encountering issues where the 'Blue Prism Server' service is failing to start, it is good practice to check the 'Applications and Services Logs > Blue Prism Event Log' for additional information on the cause of the failure:

   

In certain scenarios, you may see an "Error" level event raised in the log, similar to this:

An error occurred while trying to start the server:

"System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at http://test-bpserver.local:8199/bpserver that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 192.168.56.101:8199"

You can see from the error text that it is attempting to connect to a Blue Prism server – it is making a HTTP request to a "…/bpserver" endpoint.

The service itself is hosting the Application Server component of Blue Prism, so when it starts it should be attempting to connect to a database hosted on a SQL server, not another Application Server.


How to resolve this issue

  1. Review your Server configuration by opening the following utility:
    "C:\Program Files\Blue Prism Limited\Blue Prism Automate\BPServer.exe"
  2. Select your configuration, then click Edit:

     
     
  3. Confirm you are viewing the correct configuration by selecting the Server Services tab and checking that the service details match up with the service you are troubleshooting:


     
  4. Select the Details tab and ensure that 'Database Connection' listed here matches up to a connection of one of the following types:
    • SQL Server (SQL Authentication)
    • SQL Server (Windows Authentication)
    • Availability Group (SQL Authentication)
    • Availability Group (Windows Authentication)
    • SQL Server (Custom Connection String) 


       
  5. To view the full configuration of every database connection listed here, go to the 'Connection Configuration' dialog, which can be accessed by clicking the Configure option when you are signing in to the Interactive Client:   


     
  6. Update the 'Database Connection' of your configuration to point to a valid database, and then save your configuration.
  7. Once the previous steps are completed, start the Blue Prism Server service again and you should no longer see this issue.
  8. Make sure all the port (8199 and 8181) are open and not blocking with firewall


------------------------------
Hossein Azimi
Customer Support Engineer, APAC
Blue Prism
Sydney NSW
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