A configuration error has occurred while reading alert history details

[ManojKumar3]

HI Team,

i had configured an alert message for one of my process, it worked for quite somtime.
But suddenly it stopped working and when i try to open the alert configuration i get the following error
"A configuration error has occurred while reading alert history details"

so i basically want to reset it or make it work.

so have someone come across this error or some suggestions how to remove this error.

[jegendra]

Hi Manoj,

What's the version of Blue Prism do you currently use?

As an initial troubleshooting step:

• Disable the Configured Process Alert for your specific process.

• Rename the process under the Process Information.

• Enable the Configured Process Alert for your renamed process again.

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Jega Avinasinathan
Customer Support Engineer
Blue Prism
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[StephanieDonk1]

Hi Team

I have also recently come across this issue, I have disabled (unticked) the "Configured Process Alerts" for all the process, though it is still coming up with the original error?

I have tried to rename one of the process as mentioned above, though this did not seem to fix the issue.

Has anyone else come across a  similar issue or further suggestions on what else may resolve this?