BP Server Communication Error

[SamuelEzeala]

Hi Guys,

I keep getting the error below when configuring Bpserver and calling it from a client in a different location.

For instance Server IP is 10.4.12.10 and Client IP is 10.4.12.11
Connection Mode: WCF: SOAP with Transport Encryption & Windows Authentication.

The following error has occurred:
Object reference not set to an instance of an object.

System.NullReferenceException: Object reference not set to an instance of an object.
at BluePrism.AutomateAppCore.DataMonitor.DatabaseMonitoredDataStore.GetMonitoredData()
at BluePrism.AutomateAppCore.DataMonitor.SimpleDataMonitor..ctor(IMonitoredDataStore dataStore)
at BluePrism.AutomateAppCore.DataMonitor.TimerDataMonitor..ctor(IMonitoredDataStore dataStore)
at BluePrism.AutomateAppCore.ServerManager.StartDataMonitor()
at BluePrism.AutomateAppCore.ServerManagerWCF.OpenConnection(clsDBConnectionSetting connectionSetting, Dictionary`2 keys, IUser& systemUser, Boolean useLegacyPermissionsTable)
at BluePrism.AutomateAppCore.ServerFactory.Validate(clsDBConnectionSetting connectionSetting)
at BluePrism.Config.ConnectionDetail.t(Object ce, EventArgs cf)

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Samuel Ezeala
Software Engineer | RPA Developer
eProcess, Ecobank Group
Lagos, Nigeria
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[expertcr · Accepted solution]

Good morning.

My recommendation is to raise a ticket with our support group to review the details of your case.
It is possible for a DNS error or other communications issue; for this reason, it is better to have one of our engineers work with you to troubleshoot the issue.

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Luis Lopez
Customer Support Engineer English and Spanish
Blue Prism Ltd
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[PritamPoojari]

Hi

I found the following guide useful.

https://portal.blueprism.com/documents/guide-tests-network-connectivity

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Pritam Poojari
Solution Architect
Capgemini
Europe/London
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