BPE 7.5.1 - incorrect Error message coming while working on chrome browser

[Neel1]

i am using 7.5.1 Enterprise edition and getting below error while attaching to chrome page. I have the correct extension of chrome.

i found an article regarding this but this article is on Edge and i am using chrome . i am not sure why i am getting edge related message in blue prism when i am working on chrome.

also, is there similar article on chrome browser?

 BPE error "Unable to contact the tab. Blue Prism could not establish a connection with the selected tab. This may happen if the tab is in IE Mode or in sleep mode. Please ensure the tab is active and ...

[Wittawat]

Hi @Neel1 , I don't see any dedicated KB about tab sleep mode for Chrome. 
However, I can see the following KB that mentions the Chrome Background apps and Memory Saver. 

https://support.blueprism.com/en/support/solutions/articles/7000086143-bpe-error-the-browser-extension-was-not-detected-after-the-process-has-been-running-previously-or-for-a-long-period-of-time

https://support.blueprism.com/en/support/solutions/articles/7000076733-bpe-error-the-browser-extension-was-not-detected-when-attempting-to-launch-a-browser-based-chrome-firefox-or-edge-chromium-applic...

Have you tried adding your URLS to the Keep Sites Active - to prevent any sleep issues within Chrome. - It's worth adding.

[Neel1]

Thanks @Wittawat for sharing your input.

I'm unable to open either of the links. Also, the error appears within a few seconds of launching the URL, so it doesn't seem to be a sleep/timeout issue.

Also, the error message should be updated to something more meaningful that clearly indicates the root cause.

i am investigating more on this in parallel.