Blue Prism Control Room Warning status

[GAVIN.RUDLING]

Good day Team,

We have a process that was running fine in production.

Recently we started noticing that from control room the process is going into the warning state, I believe when specifically when interacting with msedge.

Are there any suggestions around handling these scenarios and what can be done to resolve them?

Is this a coding / process issue or infrastructure?

Any suggestions, hints or tips?

Kind regards

Gavin

[steven.boggs]

For context, this KB article explains why a 'Warning' status can occur: "What does a status of 'Warning' mean when displayed in Control Room?"

To troubleshoot this issue in the short-term, I'd suggest to review any recent changes to the environment or the Process itself, including if Edge may have been auto-updated to a new version -- this is the most common reason which can cause the Process to behave differently or execute stages at a different speed than it was designed.

If you've recently upgraded Blue Prism versions, be sure to review the known issues for your specific version as well -- some examples in v7.x versions below:

• Why is my process showing a "Warning" status with a Launch stage in the Control Room?
• [BPE] BPNGRPA-4295 - Process warning threshold is immediately triggered in Control Room if environment time zone has a negative UTC offset

[GAVIN.RUDLING]

Thank you, Steven, for the relative links, I will get the Devs to investigate with our Infrastructure team to see if they can resolve