Blue Prism Interactive client running slowly after installing 6.5.1

[StianMækelæ]

Hi!

We've upgraded Blue Prism from (believe) 6.4.2 to 6.5.1 recently. After the upgrade the Interactive client keeps freezing (Not Responding) for 10-20 seconds every minute or so. Any idea how to fix this?

------------------------------
Stian
------------------------------

[jegendra]

Hi

As a preliminary troubleshooting step, please reboot the application server services.

------------------------------
Jega Avinasinathan
Customer Support Engineer
Blue Prism
------------------------------

[StianMækelæ]

Thanks for your swift reply!

I have tried rebooting application servers without any luck.

------Original Message------

Hi

As a preliminary troubleshooting step, please reboot the application server services.

------------------------------
Jega Avinasinathan
Customer Support Engineer
Blue Prism
------------------------------

[jegendra]

Hi Stian,

Thank you for your response. The following factors might be contributing to the slowness in Interactive Client

• Lack of regular database maintenance
• Multiple sessions of the Interactive Client
• Too much data on the session filter
• Higher network latency

------------------------------
Jega Avinasinathan
Customer Support Engineer
Blue Prism
------------------------------

[StianMækelæ]

Thank you!

Setting automatic Archiving seems to have improved performance.

------------------------------
Stian Mækelæ
------------------------------

[JerinJose]

suggest you to make use of the database house keeping scripts to delete data from session Non Unicode table which will be the largest table in production environment (from my experience) ​

------------------------------
Jerin Jose
RPA Product SME
EY
Asia/Kolkata
------------------------------