Hi An Zhou,
There are some factors you need to verify to determine the reason for an Application Server service failure.
- Check the network connectivity between the Application Server and the Database Server. (Examine the network latency that expected to be less than 4ms and ensure there are no packet drops).
- Check the recent changes over the firewall rules or the settings over the End-Point protection software which may prevent the port connections or service executions intermittently.
- Check the Application Server's user access permission. If there's any AD account associated, check the password expiry of the respective service account
- Verify the status of OS patching or security updates that may have caused the service failure.
- Check the Startup Type which is expected to be Automatic in the Blue Prism Server Services.
- By examining the Blue Prism Event Logs and Windows System Event Logs further, you may find the cause of the issue.
------------------------------
Jega Avinasinathan
Customer Support Engineer
Blue Prism
------------------------------
Jega Avinasinathan
Customer Support Engineer
Blue Prism
