cancel
Showing results for 
Search instead for 
Did you mean: 

Blue Prism Server

anzhou
Level 2
25991.png
  • Why does it always stop

  • How does it start or when does it start



------------------------------
xiaojunmin
------------------------------
1 REPLY 1

jegendra
Staff
Staff
Hi An Zhou,

There are some factors you need to verify to determine the reason for an Application Server service failure.

  • Check the network connectivity between the Application Server and the Database Server. (Examine the network latency that expected to be less than 4ms and ensure there are no packet drops).
  • Check the recent changes over the firewall rules or the settings over the End-Point protection software which may prevent the port connections or service executions intermittently.
  • Check the Application Server's user access permission. If there's any AD account associated, check the password expiry of the respective service account
  • Verify the status of OS patching or security updates that may have caused the service failure.
  • Check the Startup Type which is expected to be Automatic in the Blue Prism Server Services.
  • By examining the Blue Prism Event Logs and Windows System Event Logs further, you may find the cause of the issue.


------------------------------
Jega Avinasinathan
Customer Support Engineer
Blue Prism
------------------------------
Jega Avinasinathan Customer Support Engineer Blue Prism