Blue Prism thinks HOST Application is still running.

[MarcoMatuttis1]

When I encounter a System Exception in my Process I try to restart the application and try again. But when I try to do that I get the following error message:

23.11.2020 11:45:06 ACTION: 'Start HOST' Process: 'Bestandsübertragung revamp' Subsheet: 'Start Host & Login' ERROR: Internal : Failed to perform step 1 in Navigate Stage 'Host starten' on page 'Launch' - Application already launched

I exit the host applicattion by global send key actions. i disconnect the application from the server and then go to file tab and choose exit ...

How can I get blueprism to realize that the application is closed at this point ? So that a restart does not throw the error ?

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Marco Matuttis
Robot Process Automation Developer
INTER Krankenversicherung AG
Mannheim
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[NileshJadhavBP]

Hi Macro,

You can use kill process action from utility Environment to kill the application and use process exist action from utility general to validate that process exist or not.

I hope it will help.

Thanks
Nilesh

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Nilesh Jadhav
Senior RPA Specialist
ADP
India
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[MarcoMatuttis1]

Unfortunately that does not work for me. When I just kill the process this way the programm will not start. It needs to be properly shut down with a disconnect first. Otherwise it will not start. 

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Marco Matuttis
Robot Process Automation Developer
INTER Krankenversicherung AG
Mannheim
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[NicholasZejdlik]

Sometimes when a process is closed externally (ie, not through a Terminate stage), it takes a few seconds for Blue Prism to recognize that it has been closed. I'd suggest trying to use a Terminate stage after shutting the application down properly, and see if that helps, otherwise wait for a few seconds.

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Nicholas Zejdlik
RPA Developer
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[NileshJadhavBP]

Are you launching that application from citrix web page ?

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Nilesh Jadhav
Senior RPA Specialist
ADP
India
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[MarcoMatuttis1]

No, I run it on the same machine. Waiting for some seconds has worked.

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Marco Matuttis
Robot Process Automation Developer
INTER Krankenversicherung AG
Mannheim
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