Blue prism V6.8 admin password reset

[KANIKASOOD]

I am using blue prism V6.8  and my admin password is not working .
Tried to execute below query in sql server management studio.

UPDATE BPAPassword SET salt='ezfkI0NkJiIJR8Rubuuf800cxjp7epM7EjYkQIfzUxI=',hash='96u76IApmLmLzatzGnvFzPq2h4noZZCpc+GATM2VUxk='
WHERE userid=(SELECT userid FROM BPAUser WHERE username='admin') AND active=1;


Please help to reset password .

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KANIKA SOOD
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[gmarquez]

Hi Kanika,

It would be best to submit a ticket for this request since this a security related subject. We will send you the correct script to reset it.

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Gabe Marquez
Technical Support Engineer
Blue Prism
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[StephanHockley]

Kanika,

How did you end up resolving your issue?  I got the same script from BP Support.  In the past they have been very helpful, but my ticket was assigned to a lemon this time!
I'm using powerShell in admin mode, and in C:\Program Files\Microsoft SQL\MSSQL13.SQLEXPRESS\MSSQL  and ran the same script but to no avail.
Did you have to use MS SQL Management Console?

I'm in a WIN10 VM, really don't like to download extra apptlns unless necessary (not much storage allocated on my puny corp Linux laptop.

Stephan

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Stephan Hockley
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[JohnO_Donoghue]

Hello Gabe

I have a Learning license and I have tried to submit a ticket but there doesn't seem to be an option.

Is there some page I can go to for assistance. I have been looking for over an hour.

I have tried email support@blueprism.com, but all I get is an automated email stating Blueprism doesn't recognise my account.

Thanks

John O'Donoghue

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John O'Donoghue
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[gmarquez]

Give me a bit to take a look and see what I can do about your account.

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Gabe Marquez
Technical Support Engineer
Blue Prism
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[gmarquez]

John, what it is the email you are using?

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Gabe Marquez
Technical Support Engineer
Blue Prism
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[JohnO_Donoghue]

Thanks

It is actually version 6.9.0 I have in case that makes a difference.

John

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John O'Donoghue
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[NileshJadhavBP]

Hi John,

I think you are using trial version and your licence is expired.

Please right email to  training@blueprism.com from your register email id.

Thanks
Nilesh

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Nilesh Jadhav
Senior RPA Specialist
ADP
India
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[JohnO_Donoghue]

I am using johnlod62@gmail.com

I used to have another email address of johnlod@eircom.net but that has expired and I am not certain I ever used that one for blueprism anyway.

John

[gmarquez]

Hi Stephan,

Yes, you have to use the SQL Management studio to get the script to run correctly, 

Thanks,

Gabe

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Gabe Marquez
Technical Support Engineer
Blue Prism
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