Hi Amidha,
What's the current version and architecture of Blue Prism that you're trying to install? E.g., Blue Prism 6.10.1 (64bit)
Have you tried installing the Blue Prism with administrative rights, and what was the outcome?
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Jega Avinasinathan
Customer Support Engineer
Blue Prism
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Jega Avinasinathan
Customer Support Engineer
Blue Prism