Browser Mode Not Working - Chrome & Edge

[GabrielaFutemm1]

Hi, i have an issue, the robots in my client stopped working since last saturday.
I already upgrade the BP version to 6.10.5 and the browser mode still not working in both of browsers Chrome and Edge.
No web element is recognized, and when I try to remapping the element, the browser mode dissapeared!
I already try to reboot the machine before use BP, and still no success =(
The system of the VM is Windows 10.

Please, I need help =(

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Gabriela Futemma
Analista de Automação Junior
DiRWA Automation
America/Sao_Paulo
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[PvD_SE]

Hi Gabriela,

With none of your automations in working order under BP 6.10, and no real solution in sight, I'd strongly suggest to try and get your production back to the previous version.

Meanwhile, I'd contact BP support to see if they have any tips that might move your situation forward.

Keep us posted.

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Happy coding!
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Paul
Sweden
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[GabrielaFutemm1]

We tried to upgrade version because de previously version (6.10.1) has the same problem 

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Gabriela Futemma
RPA Consultant
DGT Consultoria
America/Sao_Paulo
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[Babjee24]

Hi Gabriela,

I've been through the similar issue. There are couple of checks to be done from my experience, first is the browser should be launched via Blueprism if not you'll not be able to spy the elements because of the port issues. BP has some set of ports predefined where in which it looks out for a web browser window.

If the application is launched via Blue prism itself then try unchecking the fixed port check box in System Tab --> System -- > Settings as shown in below screenshot and try attaching to the window before you start spying

Hope this helps

Thanks,

Babjee Vangipurapu

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Babjee Vangipurapu
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[IsabellaViggian]

Hi Gabriela,

Did you find a solution for this issue? The same thing happened to me recently...

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Isabella Viggiano
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[LeonardoSQueiroz]

Hello Isabella,

Have you tried Babjee's solution? When I had this problem, this resolved it.

Regards,

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Leonardo Soares
RPA Developer
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[IsabellaViggian]

Hi Leonardo,

Unfortunately yes. I've been launching it from BP and that box is unchecked.

Any other suggestions?

Thanks,

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Isabella Viggiano
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[Mukeshh_k]

Hi @Isabella Viggiano - Would you be able to share the exact error you are facing while working with it ?

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Regards,

Mukesh Kumar - Senior Automation Developer

NHS, England, United Kingdom, GB
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[IsabellaViggian]

Hi Mukesh,

I was using browser mode with this process, it runs every month. Last month no problems, this month none of the elements spied with browser mode work anymore. When I try and respy the elements with browser mode, nothing gets recognized. I tried testing another process on this machine and I have no problems with browser mode. Its just this specific process. For now I'm using UI mode but I would like to understand why the sudden change.

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Isabella Viggiano
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[Mukeshh_k]

Hi @Isabella Viggiano - Just for test purpose - would you be able to change the application manager mode in application modeller for this specific object and retry spying?

https://bpdocs.blueprism.com/bp-6-8/en-us/helpApplicationParameters.htm

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Regards,

Mukesh Kumar - Senior Automation Developer

NHS, England, United Kingdom, GB
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[IsabellaViggian]

Hi Mukesh,

Thank you for your reply. It's still the same issue.

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Isabella Viggiano
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