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Chatbot integration with blueprism

Anonymous
Not applicable

‎24-01-18 11:32 AM

Hello, Please let me know the process of how to integrate chatbot with blueprism    
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4 REPLIES 4

Denis__Dennehy
Level 15

‎24-01-18 07:59 PM

1. Find a Chatbot solution.  2. Whatever connectivity options that Chatbot solution has (webservice/flat file/database entries/etc/etc build a Blue Prism interface to pick up the structured requests from it.
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RichardLoughins
Level 4

‎25-01-18 08:40 PM

Hi Denis, Would you recommend any chatbot solutions over others?  I've been asked to look at a way of linking QnA with Blue Prism but I don't see how I can get the two to talk to each other.  
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vikastripathi
Level 2

‎26-01-18 09:19 PM

I am also looking for similar kind of integration with Blue Prism. In my project, I have internal mechanism. Is there any API/interface exposed for this?
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Denis__Dennehy
Level 15

‎28-01-18 08:13 PM

QnA looks no more than an advanced FAQ feature set.  If you want to use Chatbots as part of your organisations digital toolset you need to do a proper definition and use case piece of work to understand exactly what Chatbots are going to deliver to you and where RPA can help.   Then a larger design piece where you look at how you are going to perform your hand-offs.  If the Chatbot takes the user to an online form to complete or takes answers from the user - where is that data stored and how are you going to pass that to the virtual workforce?
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