Citrix application issue

[pranavbaraskar]

Hi 
I am trying to automate a citrix application which is launched through a web based application. Steps are as below
1. Log into a website (IE)
2. navigate to a particular icon and click it
3. the citrix application is lauched which will prompt for its login window

when i do these steps manually the citrix application will lauch but when i have BOT do these steps i can see bot doing the setp 1 & 2 but the application wont start

Anyone can help with this. I can share my screen.

thank you

Pranav

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pranav baraskar
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[Jared.Rumball]

Hi Pranav,

Sometimes depending on how the underlying application/web page has been built it may not register a standard Blue Prism "click". I have seen this kind of behaviour more often with an application not registering text being entered into an input field but also see it sometimes when clicking icons or buttons.

A few things to look into just off the top of my head:

• try changing the element type in Application Modeller and see if that gives you any different options for interacting with the element and if they have any more success
  • e.g. I have changed an element from a "standard" checkbox to a ".NET" checkbox before and found that allowed certain actions to work
• try modelling the element using AA or UIA mode and test the interaction/click methods available there
• use a global click action
  • make sure to Activate Application and Focus the element first of course
• are there any keyboard shortcut options available you could make use of?

Hope that helps.

Regards,
Jared

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Jared Rumball
Executive Director
Q4 Associates Ltd
Pacific/Auckland
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