Data capture not happening when OCR region resized

[KrishnaElapavul]

Hi 
I am facing an issue where data on image is not getting captured in respective text  when I resize the Originla OCR region.
I have explained in detail in the  attached image. I see this behavior suddenly not earlier. B/W i have verified the Server, OcrClient and capture logs  but not ab

le to notice any warnings/errors 
Any light  on this issue please ?

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Krishna Elapavuluri RPA Solution Lead
TEchnology Consultant
DXC.technology
Asia/Kolkata
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[Rambo27]

Hi Krishna, 

OCR reading text needs screen to be in exact size on which it is spied for the 1st time . So you can resize the window first before going to region mode for OCR get the data from desired region which you have mark.

Use different ways of surface automation for your reference . https://university.blueprism.com/learn/global-search/surface%20automation

If you still need some more help . Please call out

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Shikhar Mishra,
RPA Lead
Infosys Pvt Ltd
Pune, MH
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[KrishnaElapavul]

Thanks Mishra for your reply,

this is document  training in Decipher . I am not doing any surface automation
Here first time Decipher will mark the regions, , as I want to only peace of data which marked by Decipher originally.  i want to resize to get the specific word


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Krishna Elapavuluri RPA Solution Lead
TEchnology Consultant
DXC.technology
Asia/Kolkata
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[Ben.Lyons1]

Hi Krishna,

That looks to be an issue with your installation. I would recommend raising a support ticket so we can take a closer look and get you up and running.

It looks like (if the document's a PDF) that vector data has been retrieved during image processing, but then the OCR engine is not functioning correctly. Hopefully it's a simple fix, but our support agents will need to take a look at your set up.

Thanks

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Ben Lyons
Product Consultant - Decipher Specialist
Blue Prism
UK
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[KrishnaElapavul]

Thanks  Ben,

I have raised the support case,  it  was working till 18^th Dec, in new year it is giving trouble  ☹ . fortunately It is in Dev.

Hope will get quick  solution

Thanks

Krishna

SKF

DXC Technology

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Krishna-mohan.elapavuluri@dxc.com

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