Decipher Install Server

[MelissaNail]

New to the Decipher world here! Going step-by-step using defaults while installing and I am getting hung up on step 5. Install Decipher Server. The installation guide "completes" but nothing actually installs on the C: and does not show up under services. What could be causing this?

[Ben.Lyons1]

Hi Melissa,

That's quite tricky to answer, as it's not one I've seen before.

First thing I would check is that all the pre-requisites and minimum requirements are being met. IIS being installed, full database access (Database Owner/dbo), etc

If that's all in place, try uninstalling Decipher Service and installing again.

If you're still having trouble, I recommend raising a ticket with customer support. They are the experts at helping with these types of problems and will hopefully have you up and running asap.

Thanks

Ben