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Decipher Install Server

MelissaNail
Level 4
New to the Decipher world here! Going step-by-step using defaults while installing and I am getting hung up on step 5. Install Decipher Server. The installation guide "completes" but nothing actually installs on the C: and does not show up under services. What could be causing this?
1 REPLY 1

Ben.Lyons1
Staff
Staff
Hi Melissa,

That's quite tricky to answer, as it's not one I've seen before.

First thing I would check is that all the pre-requisites and minimum requirements are being met. IIS being installed, full database access (Database Owner/dbo), etc

If that's all in place, try uninstalling Decipher Service and installing again.

If you're still having trouble, I recommend raising a ticket with customer support. They are the experts at helping with these types of problems and will hopefully have you up and running asap.

Thanks

Ben
Ben Lyons Senior Product Specialist - Decipher SS&C Blue Prism UK based