Exception reason: The remaining page count of the server license is insufficient.

[mohammedareebdps]

Hi,

As the title suggests I am getting an exception after submitting a batch to Decipher. However, I know that my license limit is not exceeded as I have only processed 149 documents in the last 30 days and I am only trying to process additional 506 documents. The Decipher FAQ page says the license limit is 4000 documents per month which I am not exceeding. Is there another reason for this exception?

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Mohammed areeb
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[Ben.Lyons1]

Hi Mohammed,

Sorry for this issue. It could be something to do with your license key or the licensing service.

The first thing I would try is restarting the Decipher Licensing service. If that doesn't help, please raise a support ticket so we can look into this for you.

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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[mohammedareebdps]

Hey Ben,

Thanks for the reply. So I tried restarting the server and that didn't resolve the issue. I removed my decipher license from Blue Prism and reinstalled it and then restarted the licensing server and that fixed it.

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Mohammed areeb
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[Ben.Lyons1]

Great, thanks for letting us know.

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Ben Lyons
Product Consultant
Blue Prism
UK
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[Tejaskumar_Darji]

I observed the same error today on Decipher 1.2

After reinstalling decipher license and restarting the laptop it fixed the error.

Thanks

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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