Facing issues with Blue Prism Desktop Connection

[Tejaskumar_Darji]

Hello all,

While setting up Blue prism desktop product we are not able to setup a successful connection.

All the required products are installed on the machine and Hub is working.

BP API is installed with default settings on port 443.

BP DW API is moved to port 562 to avoid any potential clash as mentioned in installation video but not in the guide.

Any idea what are we missing here or how to check logs? I do not see any event viewer entry for the same so looking for help.

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Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[Tejaskumar_Darji]

Also it gets hang indefinitely without any response for hours.

Where can we check logs for Blue prism desktop?

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[ramprasad.gajula]

Hi Tejas,

Did you get a chance to change the application pool identity for Blue Prism desktop API in ISS?

 Please see the screenshots below for your reference.

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Ram Prasad Gajula
Tech Lead
EY
Bangalore
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[Tejaskumar_Darji]

Yes that is updated as mentioned in guide

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[Tejaskumar_Darji]

Something is off with BP API I doubt!

If I browse BP API from IIS it opens this-

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[ramprasad.gajula]

Hi Tejas,

Thank you for the update.

Are you able to access the work queues or schedules in Blue Prism web control room?

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Ram Prasad Gajula
Tech Lead
EY
Bangalore
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[Tejaskumar_Darji]

No.... "Something went wrong" error popup in Hub when trying to access CR

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[Tejaskumar_Darji]

Hub error log states this "The SSL connection could not be established, see inner exception.  =>> ---> System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.  =>> "

We are using all self-signed certs that were generated from Powershell as shown in the guide.

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[ramprasad.gajula]

Blue Prism Desktop work this way: - Authentication Server>> HUB >>Blue Prism API>>Blue Prism Desktop.

Please try to fix the Blue Prism Api issue first and then try Blue Prism Desktop.

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Ram Prasad Gajula
Tech Lead
EY
Bangalore
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[Tejaskumar_Darji]

Yeah, can you help me with what needs to be fixed with BP API? Or how can I find what is off with BP API?

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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