Hub was installed, but error occured

[sumire]

Hello,

I installed Hub.
The authentication server screen was displayed properly, I was able to log in, and the Hub button was displayed.

However, when I clicked on Hub button, an error message "An error occurred while starting the application." appeared.

I refrerred this page: https://docs.blueprism.com/ja-JP/bundle/blue-prism-hub-platform-4-6/page/installation/install-hub-troubleshoot.htm 

1. open IIS and stop all Blue Prism site
2. stop all application pool
3. stop RabbitMQ
4. start RabbitMQ
5. start application pool I just stopped
6. start all Blue Prism site

But things didn't improve.
Please let me know if there's anything wrong with my procedure.

[steven.boggs]

Hi Mitsuko,

We have a Knowledge Base article which addresses this scenario, which is commonly caused by the exclusion of your organization's DNS and domain structures when selecting hostnames for your installation. Could you please review the article linked below and check into the suggested solution?

Hub error "An error occurred while starting the application" when browsing through the Hub website