issue with Blue Prism Runtime Resource Self-Healing Utility

[kiranb25]

I’ve installed the Blue Prism Runtime Resource Self-Healing Utility and have confirmed the following prerequisites are met:

Blue Prism version 7.4.1
Using PowerShell 5.1
Logged into the machine with the same user that is running the process
Runtime Resource and Login Agent are correctly installed
The Blue Prism connection name has been specified
However, when I run the command in the PowerShell console, I receive the following error:

2026-May-15 10:57:19, ServerName(XXXXXXX1), Runtime Resource Self-Healing not applicable

Would anyone be able to advise what might be causing this error or what else I should check?

@ewilson 

[ewilson]

@kiranb25 I've dropped a note to the submitter of the asset with your question. We'll see what we can find.

Cheers,
Eric