In 7.3.2, Runtime resource is showing state as Idle but connection is disconnected

[uncki2]

Dear Connections,

We have recently upgraded to BP to 7.3.2 and have setup a Runtime Resource in Web Server.

The state of resource is Idle, but connection is disconnected as shown below.

Appreciate any pointers to resolve this issue please. Thanks in advance.

[RoopkiranBevara]

Hi @uncki2 , We faced similar type of issues, Kindly follow below steps :

1. If you are using Azure, Please stop the VM/HVD & start from the backend to start the resource PC automatically.

2. Kindly remap the Resource PC in task scheduler inside the HVD/VM.

3. Always use Login agent when triggering the Bots in respective HVD/VM.

Hope these steps will sort-out your issues.

Regards,

Roopkiran. 

[uncki2]

Hi @RoopkiranBevara ,

Thank you for the response. We are having on-premise servers.
Whatever you suggested above is already configured. 

Please let me know if you have any other suggestions.

Thank you

[Walter.Koller]

Hello,

I am not sure what 'setup a Runtime Resource in Web Server' means.

We had the same situation with runtime resources showing up in Control but with a small red cross and even though Blue Prism studio seem to work just fine, robot machine refused to work in Control.

In our case the cause of this issue were proxy settings. 

LoginAgent and Blue Prism studio use proxy settings differently. We had to create local proxy rules to bypass proxy for the server DNS to make it work again. 

Please let us know if fixed your problem.

Best regards,
 Walter