Initialise Email Service

[Sophie_Katherin]

Hi all,

Our company has recently upgraded our outlook email service to the cloud and since then we have been having issues with the Initialise Email Service action for all of our processes. The error message is :

ERROR: Internal : Could not execute code stage because exception thrown by code stage: The Autodiscover service couldn't be located.

Has anyone had this issue before and knows how to resolve?

Thanks
Sophie

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Sophie Katherine Smith
HR Systems, Data and Quality Assurance Manager
Arup
Europe/London
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[hossein.azimi]

Hi Sophie,

It's very unlikely that this is causing the problem. Typically, if AutoDiscover fails, it's because of invalid credentials or network connectivity issues.

Enable tracing on the ExchangeService instance (MSDN article) to see what is going on.

Regards

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Hossein Azimi
Customer Support Engineer, APAC
Blue Prism
Sydney NSW
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