Internal Error, The Handle is Invalid

[AdilFuwad]

Hi,

I am facing issue with Blue Prism, i am downloading forms from Website but after downloading few forms, Process gets terminated by giving error "Internal Error: the handle is invalid". Any solution for this, any sort of help will be appreciated.


Regards,
Adil

[RamprakashSingh]

Check below options will work for you:

1. Use check exits in wait stage, after that, use document loaded and parent document loaded in wait stage.
2. Use Sleep if necessary before checking name or Id
3. Catch the exception and close the application and again login the application and continue form there.



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Ramprakash Singh
Solution Architect
WNS Global Services
Pune
7798866090
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[NileshJadhavBP]

Hi Adil,

I hope you have done proper exception handling.

Internal error means blue prism want to do some action however unable to that.

I need some more info to understand deeply

1.Are you using any dynamic attributes ? 
2.Is there any pattern to getting fail ( bot get fail for any specific doc number like 13,14,15)
3.Which application type you are using (Exe,IE,Chrome,Java)
4.have you written any code or inject javascript to download the doc ?

Thanks
Nilesh


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Nilesh Jadhav
Senior RPA Specialist
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[RamprakashSingh]

Hi Adil,

Follow steps :

1. Catch the exception details, not exception type.
2. If exception details is "Internal Error: the handle is invalid" then
3. Don't mark item as an exception.
4. Close all the applications.
5. launch and login all applications
6. and then process the current item. 
 ​

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Ramprakash Singh
Solution Architect
WNS Global Services
Pune
7798866090
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