Issue with MS Outlook Email VBO: Get Received Items (Basic)

[PraveenKumarC]

Hi,

I am unable to fetch/read emails using 'MS Outlook Email VBO: Get Received Items (Basic)' action.

I have an email with attachment in inbox folder and the subject is TEST and the inputs i provided are 'Sender Email Address' and 'Subject'. With Sender Email Address input in place, I am getting 0 as output or no results.

When I remove the sender mail address and keep only Sender Name then it works without any issues.

Would like to know if anyone observed the similar behavior and find fix for this?

FYI.. I also tried Get Items in Folder but getting same error.

[Brigianakopec]

Hi,

Which error are you receiving?

Are you using the latest VBO version?

SEE ALSO: 

https://support.blueprism.com/en/support/solutions/articles/7000088853-how-do-i-resolve-get-item-action-failures-in-the-microsoft-outlook-vbo-

[michaeloneil]

Hi @PraveenKumarC 

This is a bit of an odd one but if you open the action Get Received Items(Basic) you will see the calculation stage for Sender Email which will include as "urn:schemas:httpmail:senderemail" if you change the senderemail to fromemail and then try it. This worked to retrieve the emails with the correct email address but oddly it wouldnt work if i also included the subject line it returned zero items. You could potentially just look for the email address and then filter the collection by subject.