Learning Edition License issue

[Hari]

Hi , 

 I installed BP Learning edition  and activated the license last week . Today i did reinstalled BP and local db.
After that i am trying to activate license  but am getting these errors 

1 . Error :   Error code 0x802: I'm afraid it is not possible to process this licence activation request. Please contact Customer Services citing the error code for support in completing your activation either by RAISING A SUPPORT TICKET or by emailing SUPPORT@BLUEPRISM.COM directly

2.  When am trying to login to portal , 

The username HariRam has not been activated or is blocked.


3. Dropped an email but  my id is not registered with BP , i dont have access to raise ticket in the customer portal . 

Please help me 

Thanks !

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HariRam Kannan
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