License Error

[MyniaNguyen]

Hi,
Anyone can help me?

I got license error when importing the key to application.
As you see, I activated license successfully from portal link, but when i'm back to paste the key on app, it still appear this error.
I don't know why, so you can help me?

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Mynia Nguyen
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[hossein.azimi]

Hi Mynia,

If you haven't previously activated the license, then I suggest you forward the license email you received from one of our Digital Workers to our support team via support@blueprism.com and they can confirm and advise further. To speed things up, please let them know the issue you are experiencing (as per your post).

Or if you can access to the Blue Prism knowledge base link ,serach for "trail license" you will find some infmation how to troubleshoot this issue.

https://portal.blueprism.com/customer-support/support-center

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Hossein Azimi
Customer Support Engineer, APAC
Blue Prism
Australia/Sydney
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