License Issue After upgrading blue prism from Version 6.4 to 6.9

[saivikas729]

Hi All,

We upgraded blueprism from version 6.4 to 6.9 . After upgrading we are not able to run any processes from either control room or through scheduler 

Error message : the requested operation is not permitted because license currently in use does not permit it. 

we do have valid license - please share  your thought's on how to resolve this. 

thanks

------------------------------
Kolli Sai Vikas
------------------------------

[DeonStevenson]

Hi Kolli,

Its worth checking 2 things, 

1) In licenses section in setup that your licenses are visible post upgrade
2) Check if there are any pending session on any machines

We had an issue with stuck pending session causing a similar issue. 

Thanks 

------------------------------
Deon Stevenson
Automation Manager
Talk Talk
Europe/Manchester
------------------------------

[John__Carter]

Hi Kolli - you may need to restart the app server: http://portal.blueprism.com/customer-support/support-center#/path/1137062872

------------------------------
John Carter
Professional Services
Blue Prism
------------------------------