Login Agent - Login action with timeout error

[LucasSilva]

Hey guys,

I am having a timeout error in the login agent login action, I am trying to connect to a runtime that is already logged out, but the login does not work and returns the message:
"Exception:: The operation timed out."

------------------------------
Lucas Humberto
------------------------------

[siimg]

Hello Lucas,
Have you tried to restart the Login Agent service?

------------------------------
Maciej Glowacki
------------------------------

[LucasSilva]

I tried to restart the runtime, depending on the time it takes to run after restarting the login works, but if I take too long it stops working and keeps returning the same timeout error.

------------------------------
Lucas Humberto
------------------------------

[siimg]

Hello Lucas,
The same issue happens in our enviromnent. We implemented periodic restart of the login agent service as a temporary solution.
Is it possible to keep your machines logged in (e.g restart the service, then run login process and not log out during the day) ? 
What BP version are you using?

------------------------------
Regards,
Maciej
------------------------------

[LucasSilva]

I'm going to test this solution here too, thanks, I use version 6.7.3

------------------------------
Lucas Humberto
------------------------------

[LucasSilva]

I tried this solution but the error continued

------------------------------
Lucas Humberto
------------------------------