Logs not storing in control room

[Rama_krishna]

HI all,

Past one week onwards logs are not storing for all process. How can we resolve this issue. Please find below screen shot.

[John__Carter]

So if BP is configured to generate logs, and the DB is capable of storing them, then maybe investigate the network - is traffic flowing and are logs being transmitted?

[Asilarow]

@Rama_krishnahave you checked the logging levels set on the machines?

https://docs.blueprism.com/bundle/blue-prism-cloud-2021-1/page/bpc/access/access-logging.htm

[lulu7712]

Hi @Rama_krishna ,

Which version of Blueprism do you use?
Can you test with an application administrator account on BluePrism if the logs appear?
We had this bug on versions 7.0.x and only BluePrism administrators could view the logs (we didn't investigate further to find out what precise role was required).