I'm having some trouble with the "Move Mail" function within MAPIex when using it on a VDI and after asking several other developers nobody else has any idea of what kind of issue this is.
In our process we initially use "Get Mail" to pull the entire inbox into a 'Robot' folder which usually pulls around 50 emails. Each case is an email and once each case is worked, it will attempt to move the email from the robot folder into a 'completed' or 'exception' folder depending on the outcome. This isn't working, and it returns an error saying "Failure in Move Mail function in extended MAPIex..." etc.
However, this function works when we run it locally on our desktop machines.
It is worth noting we use a shared mailbox - when we run it locally we have our own profile Inbox and use the shared mailbox as an additional mailbox which works. When running on a VDI with a separate robot profile, the shared inbox is the robot's default inbox.
As "Get Mail" works it is fairly safe to assume that it is not the entire function that is not working. It also works locally so the configuration must be correct, but is there a reason that would stop the "Move Mail" function from not working in this instance? We thought it might be something to do with the tier it is moving to as I believe it needs to be on a specific tier, but when running locally if there wasn't a folder with the name provided in the place it looks for it, a new one would be created.
Any ideas?
