Missing ResourcePC
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28-11-19 08:36 PM
Hi,
I have a question about the resource PCs. From time to time one or some of my resourcepc goes missing connection in the control room. When I log into those pc to check the status, I can see the icon of resourcepc is gone. I have to use CMD to launch it again manually.
Does anyone else has similar experience like this? Is there a way to find out why does automate.exe stopped working? I have check Windows Task Manager and have not find anything useful...
Thanks!
------------------------------
Eric Liu
RPA Developer
America/Toronto
------------------------------
I have a question about the resource PCs. From time to time one or some of my resourcepc goes missing connection in the control room. When I log into those pc to check the status, I can see the icon of resourcepc is gone. I have to use CMD to launch it again manually.
Does anyone else has similar experience like this? Is there a way to find out why does automate.exe stopped working? I have check Windows Task Manager and have not find anything useful...
Thanks!
------------------------------
Eric Liu
RPA Developer
America/Toronto
------------------------------
3 REPLIES 3
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28-11-19 11:27 PM
Hi Eric,
To identify the cause of the issue please investigate through the following Windows Event Logs on target workstation that is running the Runtime Resource.
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Jega Avinasinathan
Customer Support Engineer
Blue Prism
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To identify the cause of the issue please investigate through the following Windows Event Logs on target workstation that is running the Runtime Resource.
- Blue Prism Event Logs
- System Event Logs
- Application Event Logs
------------------------------
Jega Avinasinathan
Customer Support Engineer
Blue Prism
------------------------------
Jega Avinasinathan
Customer Support Engineer
Blue Prism
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29-11-19 10:29 AM
Hi Eric,
Are You using task scheduler to launch Runtime Resource Agent? If yes then please check task settings - for example You may have set it to stop after couple of days as per attached screen.
Best regards
Michal Szumski
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Michal Szumski
RPA developer
Rockwell Automation
Europe/Warsaw
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Are You using task scheduler to launch Runtime Resource Agent? If yes then please check task settings - for example You may have set it to stop after couple of days as per attached screen.
Best regards
Michal Szumski
------------------------------
Michal Szumski
RPA developer
Rockwell Automation
Europe/Warsaw
------------------------------
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29-11-19 02:37 PM
Hi Michal,
Thank you so much for this information!!! I have fixed this setting for the runtime resources. However, it is still somehow suspicious that our resourcepc goes missing with a period of 7 days... I even created a dummy scheduler task that runs every 30 minutes try to pin point a time slot that this happens. So far it only happened three times and I do not have a steady time slot yet.
But still, thank you so much! This solution seems very promising.
Bests,
Eric
------------------------------
Eric Liu
RPA Developer
America/Toronto
------------------------------
Thank you so much for this information!!! I have fixed this setting for the runtime resources. However, it is still somehow suspicious that our resourcepc goes missing with a period of 7 days... I even created a dummy scheduler task that runs every 30 minutes try to pin point a time slot that this happens. So far it only happened three times and I do not have a steady time slot yet.
But still, thank you so much! This solution seems very promising.
Bests,
Eric
------------------------------
Eric Liu
RPA Developer
America/Toronto
------------------------------
